I experienced two customer service fails in the same week. Part 1 describes my odyssey with a well-known audio/video conferencing service that sounds like Kleenex. I needed to remove a long-discontinued phone number as the default callback number for this conferencing service. Whenever I joined a meeting, it would prompt to callback my old business number.Continue reading “Are you providing great customer disservice? – Part 1”
Tag Archives: customer
Dog days of winter
Arctic temperatures and 18″ of snow do not invalidate my dog’s need to go for his walks. Both of us bundle up in coats, I’m wearing thermal underwear and wool sweaters (I know, TMI), I open the door, we look at each other, and Copper trudges out with me in tow. He’s my canine customer. IContinue reading “Dog days of winter”