Are you providing great customer disservice? – Part 1

I experienced two customer service fails in the same week. Part 1 describes my odyssey with a well-known audio/video conferencing service that sounds like Kleenex. I needed to remove a long-discontinued phone number as the default callback number for this conferencing service. Whenever I joined a meeting, it would prompt to callback my old business number. […]

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Dog days of winter

Arctic temperatures and 18″ of snow do not invalidate my dog’s need to go for his walks. Both of us bundle up in coats, I’m wearing thermal underwear and wool sweaters (I know, TMI), I open the door, we look at each other, and Copper trudges out with me in tow. He’s my canine customer. I […]

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Nobody’s perfect, not even a perfect stranger

“Nobody’s perfect, not even a perfect stranger” My favorite song by The Pretenders played on my music shuffle yesterday during my walk.  “Time the Avenger” has several memorable lines in it, including the opening line noted above.  I’m not sure if it’s irony, humor, a play on words, or how to describe it.  That line […]

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No such thing as best practices

I enjoy a nicely grilled steak.  There’s something about a well-seasoned, juicy, char-marked piece of meat that activates all five senses (sorry vegetarians, although I also like grilled veggies). There are some basic rules about grilling meat.  It should be a certain temperature to ensure safety, but after that, it’s personal taste.  I’m good with […]

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Can you see the real me?

Teenage wasteland. You might think that is the title of the iconic song by The Who. The real name is “Baba O’Riley”. Pete Townshend combined two names of influential people he followed. The message of “teenage wasteland” possibly refers to the desolation of the teenagers at Woodstock (Wikipedia link). Music is art. I suppose that means […]

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