When making things right can make them worse for your customer

Like many other law-abiding Americans, I’m in the midst of completing my taxes.  In the last week, I received a corrected W-2 from a former employer.  It took me a minute to figure out what changed.  Everything was blank other than one check box for a Retirement plan. Because they were a former employer, I’m thinking […]

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You can never use too many nails

I was fortunate to participate in my first Habitat for Humanity project in our area recently.    The other volunteers and I possessed a multitude of experience.  If you’re like me, you can hammer a nail without risk of hitting your thumb 95 out of 100 times (those other 5 are painful).  I can take apart basic plumbing and […]

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Are your lug nuts tight?

My four wheel drive car was having problems with steering at slower speeds, and occasionally felt like it was skidding through turns.  I brought it into the garage (really more like magicians at Don and Wally’s), who instantly and correctly diagnosed older transfer case fluid that had lost its viscosity.  The oil also needed changing […]

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Zero pants and a funeral

I traveled out of state to attend the funeral of the father of my closest friend.   Everyone was hanging out at the hotel the night before, reminiscing and passing around pictures and drinks.  It was nice that friends and family were sharing good times before the memorial service and funeral the next day. Fast forward […]

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