Dog days of winter

Arctic temperatures and 18″ of snow do not invalidate my dog’s need to go for his walks. Both of us bundle up in coats, I’m wearing thermal underwear and wool sweaters (I know, TMI), I open the door, we look at each other, and Copper trudges out with me in tow. He’s my canine customer. I […]

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When making things right can make them worse for your customer

Like many other law-abiding Americans, I’m in the midst of completing my taxes.  In the last week, I received a corrected W-2 from a former employer.  It took me a minute to figure out what changed.  Everything was blank other than one check box for a Retirement plan. Because they were a former employer, I’m thinking […]

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