Month: April 2018

  • Are you providing great customer disservice? – Part 1

    Are you providing great customer disservice? – Part 1

    I experienced two customer service fails in the same week. Part 1 describes my odyssey with a well-known audio/video conferencing service that sounds like Kleenex. I needed to remove a long-discontinued phone number as the default callback number for this conferencing service. Whenever I joined a meeting, it would prompt to callback my old business number.…