Like many other law-abiding Americans, I’m in the midst of completing my taxes. In the last week, I received a corrected W-2 from a former employer. It took me a minute to figure out what changed. Everything was blank other than one check box for a Retirement plan. Because they were a former employer, I’m thinkingContinue reading “When making things right can make them worse for your customer”
Monthly Archives: March 2017
Why college radio should inspire you to be innovative
Preoccupied with passionate thoughts (about my business, not THAT), I listened to local Boston-area college radio WERS while driving the famous Automile south of Boston. “Only You Know And I Know” by Dave Mason came on, and two things struck me. The first was that I had not heard this song in something like 20Continue reading “Why college radio should inspire you to be innovative”