Month: March 2017

  • When making things right can make them worse for your customer

    When making things right can make them worse for your customer

    Like many other law-abiding Americans, I’m in the midst of completing my taxes.  In the last week, I received a corrected W-2 from a former employer.  It took me a minute to figure out what changed.  Everything was blank other than one check box for a Retirement plan. Because they were a former employer, I’m thinking “I…

  • Why college radio should inspire you to be innovative

    Why college radio should inspire you to be innovative

    Preoccupied with passionate thoughts (about my business, not THAT), I listened to local Boston-area college radio WERS while driving the famous Automile south of Boston.  “Only You Know And I Know” by Dave Mason came on, and two things struck me.  The first was that I had not heard this song in something like 20…